At Squartrail Travels Private Limited (“we”, “us”, “our”, or “MyTripThrill”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect the personal data of users (“you” or “User”) who visit or transact through our website, mobile application, or affiliated platforms.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
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Full name, contact details (phone, email, address)
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Gender, date of birth, passport number (for international travel)
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Booking details, travel preferences, dietary requirements
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Payment and billing details (handled securely)
b. Technical Information
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Device details, browser type, IP address, OS
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App usage data, location, and network information
c. Information from Third Parties
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Details from partners such as airlines, hotels, cab services
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Data from surveys, referral programs, or co-branded promotions
2. How We Use Your Information
Your personal data may be used to:
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Process and fulfill bookings (flights, hotels, transport, packages, etc.)
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Provide customer service and resolve queries
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Customize offers and improve user experience
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Send transaction-related updates and promotional communication (opt-out available)
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Conduct surveys, research, and analytical studies
3. Sharing of Information
We may share your information with:
a. Service Providers
Travel partners (airlines, hotels, railways, cab vendors, etc.) for booking fulfillment. These providers operate as independent data controllers.
b. Affiliates and Group Companies
To enhance personalization, marketing, and customer support.
c. Third-Party Vendors
For tasks like payment processing, SMS delivery, data hosting, or analytics. All vendors are bound by confidentiality obligations.
d. Business Partners
Banks, insurance companies, and other partners offering products like co-branded cards, wallet loss cover, etc., based on your consent.
4. Mobile App Permissions
Our Android and iOS apps may request permissions to:
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Access location (for relevant travel options)
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Read SMS (for OTP auto-fill)
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Access contacts (for referrals or recommendations)
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Use storage (to cache maps)
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Add events to calendar (trip reminders)
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Detect network/Wi-Fi state (optimize app experience)
All permissions are used to enhance the booking process and are optional unless necessary for functionality.
5. Cookies & Tracking
We use cookies, pixels, and similar technologies to:
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Maintain session login
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Understand user behavior
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Serve location or interest-based content
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Provide targeted advertising (via Google Ads, Facebook, etc.)
You may manage cookie preferences via browser settings.
6. Data Retention
We retain your data only for as long as required:
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To fulfill services
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For legal, tax, or regulatory compliance
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To resolve disputes or enforce our agreements
When no longer needed, data is securely deleted or anonymized.
7. Data Transfers
Your data may be processed in India or outside, where our partners operate. By using our services, you consent to such cross-border data transfers.
8. Legal Disclosure
We may disclose your data:
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If required by law, court order, or regulatory authorities
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To enforce legal rights or investigate potential violations
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To protect safety or prevent fraud or abuse
9. User Rights
You have the right to:
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Access and review your personal data
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Request correction or deletion (except mandatory fields)
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Withdraw consent at any time (which may affect your ability to use our services)
To exercise your rights or raise privacy concerns, contact us at:
📧 Email: [email protected]
🏢 Registered Address: Sec 41, Gurgaon
10. Eligibility
Only individuals aged 18 years or above are permitted to use and transact on our platform.
11. Changes to Privacy Policy
We may update this policy periodically. We recommend reviewing this page occasionally. Any significant changes will be communicated to you through appropriate channels.
12. Contact Us
For privacy-related queries, contact:
Data Protection Officer
📧 Email: [email protected]